Frequently Asked Questions

Orders & Payments

Q: How can I place an order?
A: You can order through our website at www.shopatexploare.com. Simply add your items to your cart and proceed to checkout.

Q: What payment methods do you accept?
A: We accept online payments via GCash, Maya, and bank transfer. 

Shipping & Delivery

Q: How much is the shipping fee?
A: Our standard shipping fee is ₱100 nationwide. Orders above ₱2,000 qualifies for free shipping.

Q: How long does shipping take?
A: Orders are processed within 2-3 business days and delivered within 5-10 business days, depending on your location. Please refer to our Shipping Policy

Q: Can I get my order faster?
A: If you are within Metro Manila and need your order urgently, you may arrange for a Lalamove/Grab pickup if the stock is physically available. Please coordinate with us first before booking a rider.

Q: Do you offer international shipping?
A: Currently, we only ship within the Philippines. Stay tuned for updates!

Returns & Exchanges

Q: Can I return or exchange my order?
A: Yes! We accept returns and exchanges within 7 days of receiving your order, provided the item is unused, unwashed, and includes the original packaging and hangtags. Kindly refer to our Return and Exchange Policy

Q: Do you offer refunds?
A: We do not offer refunds, but approved returns will be issued a store voucher for future purchases. Kindly refer to our Return and Exchange Policy

Product & Sizing

Q: How do I know my size?
A: Check our size chart on the product page to find your perfect fit. If you're unsure, feel free to message us for assistance!

Q: Will you restock sold-out items?
A: Some designs are limited edition, but if there's high demand, we might restock! Stay updated by following us on social media.

Feedback & Customer Support

Q: How can I leave feedback?
A: We’d love to hear about your experience! You can leave a review on our website or message us on Facebook and Instagram. Your feedback helps us improve!

Q: How can I contact Exploaré?
A: You can reach us via: or check our Contact Page for more details
Email: exploare.sales@gmail.com
Facebook/Instagram: @Exploaré / @exploare_

Banks and E-wallets

Q: How  should I Settle my Payment
A: Send your payment via the following Bank Account or E-wallet:

BPI:

Account Name: Christopher Gaspar

Account Number: 1709132519

GCASH:

Account Name: Christopher Gaspar

Account Number: 09156153727

MAYA:

Account Name: Christopher Gaspar

Account Number: 09156153727

BDO:

Account Name: Christopher Gaspar

Account Number: 004300547842

 

Still have questions? Send us a message—we’re happy to help! #ExploreEveryday