Refund policy
Return and Exchange Policy
At Exploaré, we want you to be completely satisfied with your purchase. If you need to request a return or exchange, please review our policy below:
Eligibility for Return and Exchange
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Items must be returned within 7 days of receiving your order.
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Items must be unused, unwashed, and in their original condition.
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The original packaging and hangtags must be included and in proper condition.
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We do not accept returns or exchanges for items that show signs of wear, damage, or alteration.
Process for Return and Exchange
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Contact us via email at exploare.sales@gmail.com or in any of our social media accounts with your order details and reason for return.
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Once approved, ship the item back to us. Return shipping costs are the buyer's responsibility unless the return is due to a defect or incorrect item received.
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After receiving and inspecting the item, we will process the exchange or issue a store voucher equivalent to the item's price.
Non-Returnable Items
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Clearance or sale items
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Personalized or custom items
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Items without original packaging or hangtags
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Items with visible wear, stains, or damage caused by improper handling
Store Voucher Policy
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Approved returns will be refunded as a store voucher that can be used for future purchases.
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Store vouchers do not expire and can be used on any item in our store.
Defective or Incorrect Items
If you receive a defective or incorrect item, please notify us within 48 hours of receiving your order. We will cover the return shipping costs and send a replacement at no extra charge.
We reserve the right to refuse any return or exchange if the item does not meet our criteria. If you have any questions, feel free to reach out to us!
Thank you for supporting Exploaré! #ExploreEveryday